Dispatch Console

Using the Dispatch Console

The Spartan Dispatch Console is the web panel used by dispatchers to monitor the radio system, talk on channels, send automated callouts, manage temporary patches, and follow unit activity in real time.

The console is designed for live operations. Use it on a desktop browser when possible, keep one active console tab open per dispatcher, and use a headset or dedicated microphone for the cleanest audio.

Before You Start

You need three things before opening the console:

• A dispatcher callsign, such as 1A1, DISP1, or FIRECOM.
• A Dispatch Access Code from your community administrator.
• Browser permission for microphone and audio playback.

The access code is generated from the community abbreviation and the last segment of the license key. For example, if the community abbreviation is SOGRP and the license ends in CG3JD, the dispatch code will look like:

SOGRP-CG3JD

Login

1. Open the Dispatch Console URL provided by your community.
2. Enter your Callsign.
3. Enter the Dispatch Access Code.
4. Click OPEN CONSOLE.
5. Allow microphone access if your browser asks for it.

Your callsign is shown in the top bar after login. The console will remember your session and settings for a short time, but you should use LOGOUT from settings when you are finished with a dispatch session.

Console Layout

The top bar gives you the current operating state:

Use the channel search field to find channels, callsigns, or radio IDs. The main channel area is organized by RMS zones. Each zone contains its channels, unit cards, and channel controls. The utilities panel contains patch management, the activity log, and system alerts.

Channels

Each channel row represents a radio channel or talkgroup from RMS.

Common controls are:

Active Talk Channel vs Scanned Channel

An active talk channel is your main dispatch channel. When you hold the top PTT button or your PTT key, audio is sent to that channel.

A scanned channel is a monitored channel. You can listen to several scanned channels at once. If you need to speak on a scanned channel, use that channel's mic button.

Transmitting

1. Join the channel you want as your main talk channel, or scan a channel if you only need temporary access.
2. Hold your PTT key or the top PTT button to transmit on the active talk channel.
3. Use a channel's mic button to transmit on that specific scanned channel.
4. Release PTT when you are done speaking.

The default PTT key is T. You can change it in Console Settings.

The console will prevent overlapping transmissions when another unit or dispatcher is already talking. If your transmission does not start, check whether the channel is busy, whether your microphone permission is blocked, or whether you joined/scanned the right channel.

Voice Models And Audio Processing

The console follows the voice model saved in RMS for the selected community profile.

If the wrong audio style is heard in dispatch, confirm the RMS profile is saved and refresh the console session.

Unit Cards

Unit cards show who is online and where they are operating. A unit card may show:

• Display name or radio ID.
• Assigned codeplug.
• Current channel.
• Signal strength.
• Dispatcher or emergency state badges.

Open a unit's action menu to move the unit to another channel or apply radio control actions.

Moving Units

Use move actions when a unit needs to be reassigned to a different dispatch, tac, fireground, or interop channel. Pick the destination channel from the unit menu.

Stun and Unstun

Stun or Inhibit Radio disables a unit radio from normal operation. Unstun or Uninhibit Radio restores it. Treat this like an administrative control, not a routine dispatch tool.

Automated Calls

Automated calls let dispatch send a preset tone and voice callout over a selected channel. This is commonly used for fire, EMS, and station alerting workflows.

Open a channel menu and choose Automated Call.

Automated Call Fields

Frequency tones, apparatus options, and nature options come from RMS. If a dropdown says there are no presets, that channel does not have matching tones configured for it.

How To Send An Automated Call

1. Open the channel menu.
2. Click Automated Call.
3. Confirm the Channel.
4. Select the paging Frequency if your community uses two-tone alerting.
5. Select the Apparatus being dispatched.
6. Select the incident Nature.
7. Enter the street number, postal, or address when needed.
8. Check the Preview.
9. Enable PLAY TWICE only if your dispatch procedure calls for a repeated dispatch.
10. Click TRANSMIT CALL.

After a call is sent, the panel enters a short cooldown before another automated call can be transmitted.

Practical Tips

• Use Frequency for the alerting tone or station paging sequence.
• Use Apparatus for the units being assigned to the call.
• Use Nature for the incident type.
• Use the address fields only for dispatchable location details.
• Check the preview before transmitting, especially on live servers.

Patch Management

Patches connect multiple channels so traffic can be shared across them. Use patches for temporary interop, mutual aid, cross-discipline operations, or events where units on separate channels need to hear the same traffic.

The utilities panel shows active patches and provides quick access to NEW PATCH and MANAGE.

Create A Patch

1. Click NEW PATCH or open a channel menu and choose Create Patch.
2. Enter a Patch Name, such as County Fire Mutual Aid.
3. Choose the Primary Channel.
4. Use Add Patched Channel to add one or more additional channels.
5. Review the selected channel chips.
6. Click CREATE PATCH.

The primary channel is the main channel for the patch. Patched channels are the additional channels linked into it. The same channel cannot be both the primary channel and a patched channel.

Manage Existing Patches

Open MANAGE to view existing patches.

Use DISABLE when you might need the patch again soon. Use REMOVE when the event or incident is over.

Simplex / Duplex Permissions for Units

On a channel configured in RMS for Simplex / Duplex (Patching), open the unit's action menu and choose Grant Duplex Patch or Remove Duplex Grant. This applies to that radio on the eligible channel. A removed grant returns the unit to dispatcher-relay mode; it does not delete a multi-channel patch.

An authorized in-game user can toggle their own mode with /patch or /radio patch. These controls are separate from creating a patch between several channels.

If the option is missing, confirm the unit is on an eligible channel and the RMS profile was saved. Select the intended unit before granting or removing access.

Channel Hold

Toggle Channel Hold is available from the channel menu. Use channel hold when dispatch needs to temporarily restrict or protect traffic on a busy or priority channel.

When hold is active, dispatchers should clearly announce the hold and release it as soon as the priority traffic is complete.

Emergency Tone And Panic Clearing

The channel menu can send an emergency tone on the selected channel. Use it only for community-approved emergency traffic or priority alerting.

If an active panic/emergency alert is present, the channel menu can also show Clear Emergency Alert. Clearing an emergency removes the dispatcher-visible alert state after the incident has been acknowledged or resolved.

Activity Log

The ACTIVITY / TX LOG panel records console and radio activity.

Use the filters to narrow the log:

The full log is useful when reviewing who transmitted, when a patch was requested, or what action happened during a busy dispatch period.

System Alerts

The SYSTEM ALERTS panel highlights events that may need dispatcher attention.

Emergency alerts should be treated according to your community policy. When a unit activates emergency mode, the alert remains visible until the emergency state clears.

Console Settings

Click the gear icon in the top bar to open Console Settings.

If audio is too loud, too quiet, or distracting during active scenes, adjust Voice Volume and SFX Volume separately.

Troubleshooting

Recommended Dispatch Flow

1. Log in with your assigned callsign.
2. Confirm System Status is online.
3. Join your primary dispatch channel.
4. Scan secondary channels as needed.
5. Use the activity log and alerts panel to monitor radio events.
6. Use automated calls for structured station or unit dispatching.
7. Use patches only for temporary interop.
8. Log out when your dispatch session is complete.